The right route for the disputeOnline Dispute Resolution
Telecommunications and retail lease disputes.
Additional dispute resolution
More ways to move forward.
Specialised frameworks for telecommunications, retail leases, infrastructure, complex commercial matters, domain names and family disputes.
Additional dispute resolution services
SMC offers a suite of alternative dispute resolution services including mediation, adjudication, Neutral Evaluation, and resolving disputes involving Internet domain names through the Singapore Domain Name Dispute Resolution Policy Service, families through Collaborative Family Practice, and infrastructure projects through the Singapore Infrastructure Dispute-Management Protocol.
Each framework gives parties a structured route to address the particular commercial, technical or personal circumstances of their dispute.
- Online dispute resolution
- Infrastructure
- Complex commercial disputes
- Domain names
- Family practice
Service map
Choose the pathway that fits.
Start with the context of the dispute. SMC’s additional services branch into five specialist groups, with dedicated telecommunications and retail premises schemes under Online Dispute Resolution.
Start hereWhat kind of specialist dispute resolution support do you need?
SIDP
Construction and infrastructure projects.
INTEGRAF
Complex commercial conflicts.
SDRP
Internet domain name disputes.
Collaborative Family Practice
Matrimonial disputes.
Specialist services
Explore every option.
Review the purpose and scope of each framework, then contact SMC for guidance on the appropriate next step.
01
Online Dispute Resolution (ODR)
Telecommunications
The Infocomm Media Development Authority (IMDA)’s Telecommunication and Subscription Television Alternative Dispute Resolution (ADR) Scheme provides small businesses with an additional avenue to resolve telecom and media services disputes. This ADR is jointly developed between IMDA and Singapore Mediation Centre (SMC) and fully administered by SMC.
Enquire about this scheme →Lease Agreement For Retail Premises
Disputes arising from commercial leases can involve alleged breaches of lease agreements, possible termination of leases and rental increases. Often times, clauses may be difficult to understand, leading to disagreements or misunderstandings.
Enquire about retail lease disputes →02
Singapore Infrastructure Dispute-Management Protocol (SIDP)
The SIDP sets out a carefully-tailored procedure for the appointment and involvement of a Dispute Board (DB) to assist in the effective management of differences or disputes that may arise in the context of mega construction or infrastructure projects.
The SIDP is designed and recommended for construction or infrastructure projects of more than S$500m in value, and can be easily incorporated into any construction or infrastructure contract using model clause.
It is strongly recommended that the SIDP be adopted from the start of the project, as a collaborative tool, to enable early and efficient resolution of differences and disputes.
Enquire about SIDP →03
Integrated Appropriate Dispute Resolution Framework (INTEGRAF)
INTEGRAF stands for Integrated Appropriate Dispute Resolution Framework. It is an innovative approach to managing complex commercial conflicts. INTEGRAF provides disputing parties guidance to unbundle disputes and apply the most appropriate dispute resolution mechanism to each aspect of a dispute. Even if a dispute cannot be completely resolved, INTEGRAF steps in to downsize or contain the conflict, with only the most stubborn parts heading to adversarial dispute resolution.
Enquire about INTEGRAF →04
Singapore Domain Name Dispute Resolution Policy Service (SDRP)
SDRP is adopted by the Singapore Network Information Centre Private Limited as an alternative way to resolve Internet domain name disputes out of court. It provides a framework for settling conflicts where domain names have been registered or used in bad faith.
It allows parties to choose between mediation or having the appointed administrative panel decide an outcome through an administrative proceeding, which will be implemented by the Singapore Network Information Centre.
Enquire about SDRP →05
Collaborative Family Practice (CFP)
An alternative scheme for individuals with matrimonial discord is the CFP, which is supported by the Family Justice Courts and Law Society of Singapore. CFP is a pre-action process and takes place before the start of any divorce or matrimonial proceedings. Both parties must also agree to participate in CFP before SMC can assist to take the matter forward.
Under the CFP scheme, specially trained CFP lawyers and family specialists such as financial advisors and child experts work with parties to negotiate an agreement that suits the family.
Enquire about CFP →Other services enquiries
Not sure which pathway fits?
Tell SMC a little about the dispute. The team can help you identify the most relevant service and explain the next administrative steps.