Mediation
Resolve disputes through a voluntary, confidential, and facilitated negotiations that help parties achieve practical and mutually acceptable outcomes.
Construction Adjudication
Specialised resolution for construction payment and contractual disputes under the SOPA framework.
Neutral Evaluation
Impartial assessments that help parties understand strengths and weaknesses to support informed decision-making.
Telecommunication
Resolve eligible disputes with your telecommunications or digital service provider quickly and effectively.
Training
Develop practical mediation, negotiation and conflict management skills through internationally recognised training and customised programmes.
What do you need today?
Find the right mediator or access the form you need.
SMC by the Numbers
Real Outcomes.
Real Outcomes.
Proven Results.
7,100+
Matters have been mediated since SMC's inception
~70%
Of matters were settled; with more than 90% resolved within one day
90%
Resolved Within a Day
S$22B+
Worth of disputes resolved, with over S$3 billion being the highest quantum in one claim to have settled
Trusted by Leaders and Institutions
How We Can Help You
Find the Right Way to Resolve Your Dispute
Access trusted mediation and dispute resolution services designed to help individuals and organisations resolve disagreements efficiently, confidentially and constructively.
- Commercial and civil mediation services
- Construction and adjudication-related dispute resolution
- Access to experienced mediators, adjudicators and neutral evaluators
- Guidance on selecting the appropriate dispute resolution process
Mastering Conflict: Negotiation and Mediation Training for Professionals
These programmes equip lawyers, executives and professionals with practical, interest-based skills to resolve disputes and negotiate with confidence. Drawing on real-world cases and highly interactive learning, each course translates proven frameworks into capabilities participants can apply immediately.
- Foundations to advanced practice — a progressive suite spanning strategic conflict management, mediation advocacy, and business negotiation, from one-day intensives to multi-day deep dives.
- Interest-based frameworks that work — learn the seven elements of interest-based conflict management and the SMC-endorsed mediation model, refined over a track record dating back to 1997.
- Tailored to your context — specialised tracks for lawyers, healthcare professionals, frontline officers, and workplace teams, available as public or private runs.
- Experiential, not theoretical — role plays, simulations and case analysis led by a seasoned adjunct faculty, creating an engaging environment that builds real-world capability.
Develop an Effective Dispute Resolution System
Work with experienced dispute resolution professionals to design practical systems that help your organisation manage complaints, workplace disagreements and complex disputes more effectively.
- Custom dispute resolution frameworks and procedures
- Complaint handling and grievance process design
- Internal conflict management and mediation capability
- Training and implementation support for organisational teams
Highlights
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Upcoming Training
24 - 26 June 2025
Recent Speech
Event Highlight
Courses We Offer
Strategic Conflict Management for Professionals
Learn More →Mediation Advocacy
Learn More →Family Mediation Certification Programme
Learn More →Managing Conflicts at the Workplace
Learn More →Quick Access
Become an SMC Accredited Mediator
Explore Our Training Programmes
Learn About SIMI & IMI Accreditation
Request a Customised Programme
Ready to Develop Your Mediation Skills?
Explore our courses, accreditation pathways, and customised programmes designed to support your development.
Frequently Asked Questions
Mediation is a confidential and voluntary process where a neutral mediator helps parties reach a mutually acceptable resolution. A settlement agreement may be made legally binding if documented and agreed upon by both parties.
In mediation, parties retain control over the outcome and work towards a mutually agreed solution. It is generally faster and provides flexibility. Litigation involves formal court proceedings and a decision imposed by the court.
It is a fast and cost-effective statutory dispute resolution process for resolving payment disputes in the construction industry under the Building and Construction Industry Security of Payment Act (SOPA).
If you’re unsure which SMC dispute resolution scheme is suitable for your dispute, you may take a look at our services. Our team will be happy to guide you to the most appropriate service based on your circumstances.
The current requirements include successful completion of SCMP Modules 1 and 2, obtaining a distinction in the Mediation Skills Assessment (MSA), and passing an interview. Please note that these appointment criteria are currently under review and may be revised. The updated requirements will be published in due course.
